Right now
Something is down
You cannot take a booking or a payment. Email or call and say that in the first line — it changes how fast it gets picked up.
Support
Every answer is on this page. Type what went wrong and the list below narrows as you go.
Is something down right now?
If your club cannot take a booking or a payment, skip the list and reach us directly. We treat that as the most urgent class of problem there is. Check the status page first — if it is a Verde problem we already know about, it will say so there before you have to ask. We are a small team and not a staffed overnight rotation, which is stated plainly on the security page rather than buried.
Answers
Start here
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The answer library could not be loaded just now. That is a problem at our end, not yours — and it does not affect anything at your club.
Ask us directly and you will get the answer from a person: the contact form.
Nothing matched that
Which is useful to know — it usually means either the wording is different from ours, or we have not written this one yet. Either way, ask us and the answer comes back from a person.
Send us the questionOr talk to somebody
Support is included on every plan. There is no ticket tier and no paid queue to jump.
Today or tomorrow
Something is wrong
A number looks off, a setting will not stick, a member is stuck. Send what you were doing and what happened instead, and a screenshot if you have one.
When it suits
Something could be better
A feature request, a workflow that fights you, or a question about whether Verde can do a thing at all. These are worth a conversation rather than an email thread.
Are you a member of a club?
This page is for the people running a club. If you are a member trying to move a tee time, query a charge, or get back into the app, your club is the fastest route and often the only one — your club holds your record and Verde does not change it without being asked.
If you write to us anyway we will not ignore you. We pass it to your club and tell you we have done it, which is the same thing the privacy policy commits to.